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Customer Success Story: FTD Replicates Oracle to EnterpriseDB by EnterpriseDB Corporation
April 27, 2009 - (Free Research) Read this customer success story to learn how Florists' Transworld Delivery (FTD), the world's leading provider of floral-related products and services, leveraged EnterpriseDB's Postgres Plus Advanced Server to overcome it's peak-time reporting overload challenges.
A Comprehensive Approach to Practicing ITIL Change Management by BMC Software, Inc
April 17, 2009 - (Free Research) Mission-critical data processing relies in large part on the automated initiation, execution, management, integration, and recovery of batch-mode IT processing. Read about BMC Software's solution that integrates their batch process automation solution, BMC CONTROL M, with their CMDB solution, BMC Atrium.
Migrating to the New Dell Management Console by Dell, Inc. and Intel
May 19, 2009 - (Free Research) Read this white paper to learn how the Dell™ Management Console Powered by Altiris™ from SymantecTM centralizes multiple aspects of systems management into a single easy-to-use tool.
ROI Case Study SPSS American Airlines by SPSS Inc. Worldwide Headquarters
February 20, 2009 - (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
CRM Suite Software Product Directory 2009 Edition by SearchCRM
April 13, 2009 - (Free Research) Inside this CRM Suite Software Product Directory, you'll find basic information about the major vendors in the CRM suite market and the products they sell. Each listing is accompanied by a short description and a summary including limited information about functionality and product use.
A Functional Model for Data Management by Baseline Consulting
May 04, 2009 - (Free Research) This paper examines how organizations are using a holistic data management perspective to optimize data usage regardless of where the information resides. It shows how when information is shared across the enterprise, business decisions are more robust, and decision makers have access to the widest array of input, with the greatest quality.
Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters
December 31, 2008 - (Free Research) This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is
about maximizing the level of understanding that can be achieved with customer data.
Let Customer Feedback Do the Driving by SPSS Inc. Worldwide Headquarters
May 31, 2007 - (Free Research) As the second installment in The Customer Innovation Series, this paper describes why and how Enterprise Feedback Management (EFM) is a critical component in solving the problem of enhancing customer-driven innovation.
Boost ROI with Faster, Easier, VISUAL Analytics by SPSS Inc. Worldwide Headquarters
February 24, 2009 - (Free Research) Join us at this live webcast and learn how you can:<ul>
<li>Use RFM analysis to quickly rank customers for high-return marketing</li>
<li>Use advanced visualization techniques to uncover segments and patterns in your data, and apply these insights to growth, acquisition, and retention planning</li>
<li>and more</li></ul>
Who Are My Best Customers? by SPSS Inc. Worldwide Headquarters
February 20, 2009 - (Free Research) Who are my best customers? If you manage sales, marketing, or customer service, you want an answer to that. That's because implementing successful strategies for every customer segment is critical to increasing business profits. This paper describes just a few of the ways that you can use analytics to better understand your customers.
SPSS Text Analysis for Surveys 3.0: Get the Most Out of Open-Ended Text Responses by SPSS Inc. Worldwide Headquarters
February 12, 2009 - (Free Research) Maximize survey research value with open text responses. If you've limited your surveys to close-ended questions due to the time and expense of reading and manually coding text responses, this session can be your organization's first step toward maximizing the value of your survey data.
Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters
March 12, 2009 - (Free Research) This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
The Importance of a Single Platform for Data Integration and Quality Management by SAP America Inc
June 08, 2009 - (Free Research) This paper examines the evolution of the data integration and quality industry, and explains the benefits of moving toward a single data services architecture. It outlines requirements for a software platform for supporting such an architecture, and, as an example, reviews the BusinessObjects Data Services XI Release 3 platform.
The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
June 10, 2009 - (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
The State of the Data Integration Market White Paper by Oracle Corporation
November 2008 - (Free Research) This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations.
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