Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM. Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable more... >> Discover more offerings from CDC Software - Pivotal CRM.

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TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature Inc. August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

HelpConnection.NET - .NET Help Desk Solution by Expinion.net The HelpConnection.NET solution is a complete, web-based CRM (Customer Relations Management) system. It is a client information, knowledgebase, ticket and communication system! This is an Enterprise Level application that has been built to accept heavy traffic loads, lots of data and still retain speed.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Aldon Community Manager - Requirements Management & Incident by Aldon. Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating by Cisco Systems, Inc September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering the Power of Choice with Microsoft Dynamics CRM by Accela Communications September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Best Database Marketing Discoveries for B2B Companies by Extraprise Group, Inc. August 2008 - (Free Research) This white paper introduces client snapshots which illustrates how implementing specific B2B database marketing tactics improved the results and effectiveness of each company’s overall marketing spend. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Leading Gaming and Entertainment Company Increases Customer Loyalty with Equifax Database Solutions by Equifax. March 2008 - (Free Research) Read this white paper to explore a case study detailing how to increase customer loyalty and drive repeat visits to vendor locations. Explore a database that offers a single customer view, facilitating convenient, relevant offers to consumers. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Marketing Transformation- How to Lead the Revolution by Extraprise Group, Inc. August 2008 - (Free Research) This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraprise CRM Support Survey Report by Extraprise Group, Inc. August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieved Closed-Loop B2B Marketing by Extraprise Group, Inc. August 2008 - (Free Research) Database marketing’s time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability by Infosolve Technologies Inc. March 2008 - (Free Research) New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

OpenCDI™ Customer Data Integration on a Zero Based Platform by Infosolve Technologies Inc. June 2008 - (Free Research) OpenCDI™ solution that is highly efficient and cost effective, while delivering results with speed and accuracy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Business Owners Can Protect Customer Data by Cisco Systems, Inc February 2008 - (Free Research) The government mandates it, your customers demand it: how can you collect and protect customer data from a world filled with hackers and accidents. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enhancing SQL Reporting Services with Double-Take by Double-Take Software. February 2008 - (Free Research) Information stored on SQL Servers is important, so being able to protect this data at all times is extremely critical. Read this white paper to learn about solutions and strategies that can help protect and recover your critical SQL data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Protect Your Customer Data for Peace of Mind by Cisco Systems, Inc February 2008 - (Free Research) When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Unique Requirements of Product Data Quality by The Data Warehouse Institute by Silver Creek Systems. July 2008 - (Free Research) TDWI explores traditional approaches to data quality, which focus on well structured data, and shows why these do not work with less structured product data. Read about Product Data’s unique requirements and how to address them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction by SAS Institute Inc. September 2008 - (Free Research) Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New Application Security Regulations: Building Compliance In by Ounce Labs January 2008 - (Free Research) Ounce Labs is one of the leading source code analysis vendors to provide PCI-specific capabilities. Our solution provides your executives, analysts, developers and auditors with the answers they need to manage risk within your system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

TietoEnator Accelerates Development and Improves Software Quality with Telelogic Synergy and Change by Telelogic, An IBM Company September 2008 - (Free Research) In this case study, TietoEnator was seeking to build a digital business operation in which all major products and services are produced, distributed and consumed via data networks. Learn how Telelogic Synergy provided their solution. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

3 Tips for Managing Customer Relationships by Cisco Systems, Inc February 2008 - (Free Research) Every experienced business owner knows that customer relationships make or break a business, that much is simple. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Three Tips for Protecting Your Customers' Data by Cisco Systems, Inc February 2008 - (Free Research) This document explains the three tips for protecting your customers' data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified Communications Demo: Managing Customer Relationships by Cisco Systems, Inc February 2008 - (Free Research) This is an educational flash demo for customers and prospects on Unified Communications - the benefits of a Cisco solution. (DEMO) VIEW ABSTRACT | GO TO DEMO

Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software. April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci… (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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